Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the Royal Botanic Gardens at Kew

Where is the Royal Botanic Gardens at Kew located?

The gardens are situated in southwest London, at Kew, Richmond, TW9 3AE, United Kingdom.

How can I get to the Royal Botanic Gardens at Kew?

You can reach the gardens by taking the District Line to Kew Gardens Station, Overground to Kew Bridge Station, or various bus routes such as 65, 391, and 237.

What are the operating hours for the Royal Botanic Gardens at Kew?

The gardens are open daily from 10:00 AM to 7:00 PM, with extended hours during the summer months and special holidays.

Are the Royal Botanic Gardens at Kew accessible for visitors with disabilities?

Yes, the gardens are wheelchair accessible with ramps, wide paths, and mobility scooters available for hire. Accessible restrooms and parking are also available.

Can I bring children to the Royal Botanic Gardens at Kew ?

Absolutely! The gardens offer family-friendly activities, interactive displays, and nature trails suitable for children of all ages.

Are pets allowed in the Royal Botanic Gardens at Kew?

Pets are not allowed in the gardens, except for service animals that assist visitors with disabilities.

What dining options are available at the Royal Botanic Gardens at Kew?

Visitors can enjoy a variety of dining options ranging from casual cafés to formal restaurants, all serving locally sourced and seasonal menus.

Is it necessary to book tickets in advance to visit the Royal Botanic Gardens at Kew?

While it is not mandatory, booking tickets in advance is recommended to avoid queues and secure your preferred visiting time.